1. Change of Mind
General Policy: We do not accept returns or exchanges for a change of mind regarding style, pattern, or garment fit.
Discretionary Exceptions: Under exceptional circumstances, requests may be considered on a case-by-case basis. If a return is approved under these terms, the customer is responsible for all return postage costs. Compensation will be issued solely in the form of store credit or a direct exchange.
Product Condition: To eligibility for any return, items must be in their original, unworn, and unaltered condition with all original tags securely attached.
2. Damaged, Faulty, or Incorrect Orders
Strict 24-Hour Reporting Window: Any damaged, faulty, or incorrect items must be reported within 24 hours of delivery. Requests submitted after this timeframe will not be eligible for review or compensation.
Resolution: Upon verification, eligible claims will be resolved via a product replacement or store credit.
Exclusions (Not Considered Faults):
The following inherent garment characteristics and minor variations do not constitute manufacturing defects and are strictly ineligible for return or exchange:
1. Minor loose threads
2. Missing pearls or embellishments
3. Minute perforations/holes resulting from standard stitching
3. Return Claim Submission Process
To initiate a claim, please submit the following documentation to our customer service team:
1. Order Identification: Your full name and order number.
2. Photographic Evidence: Clear, high-resolution photographs of the issue, including both close-up (zoomed-in) and wide-angle (zoomed-out) views.
3. Video Evidence: A continuous, unedited video documenting the full opening of the parcel.
4. Review and Approval
Our quality assurance team will inspect the submitted media and provide a determination.
Approved Claims: You will receive a prepaid return shipping label. Please print the label and deposit the package at your local post office.
Unverified Claims: If no manufacturing fault is identified upon physical inspection, the item will be returned to you at your own expense.
⚠️ Complimentary Shipping Policy: For items originally purchased under a "Free Shipping" promotion, the customer is required to cover all shipping expenditures incurred for both the return and the subsequent exchange delivery.
5. Garment Care Disclaimer
The majority of our garments are *Dry Clean Only*. Please strictly adhere to the care labels. We assume no liability and will not issue refunds, credits, or exchanges for items damaged due to incorrect laundering, handling, or general wear and tear.
6. Shipping & Dispatch
Standard Dispatch Timeline: Orders are processed and dispatched within 2 to 4 business days following the receipt of your payment in full.
Peak Period Delays: Please anticipate potential dispatch delays during high-volume promotional events, sales, or public holiday periods.
Time-Sensitive Orders: If you require delivery by a specific date, please contact our team to confirm feasibility prior to finalizing your purchase.